Privacy policy
This Privacy Policy describes how Dovelka (“Dovelka,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes your personal information when you visit our website, purchase our products, communicate with us, or otherwise use our services.
By using our website or services, you acknowledge that you have read this Privacy Policy. If you do not agree with this policy, please discontinue use of our website and services.
Personal Information We Collect
The personal information we collect depends on how you interact with Dovelka and may include:
Contact Information
- Name
- Billing and shipping address
- Email address
- Telephone number provided for order fulfillment or delivery
Dovelka does not currently use telephone numbers for SMS marketing.
Order and Transaction Information
- Products viewed or purchased
- Order history
- Billing and shipping information
- Payment status
- Returns, refunds, and customer service records
Payment card information is processed by Shopify and applicable payment providers. Dovelka does not directly store complete payment card details.
Account Information
If customer accounts are available, we may collect information associated with your account, including login credentials, saved addresses, order history, and account preferences.
Device and Usage Information
When you visit our website, we and our service providers may automatically collect:
- IP address
- Browser and device type
- Operating system
- Device identifiers
- Pages viewed
- Links clicked
- Referring website
- Approximate location
- Shopping and browsing activity
- Cookie and similar technology information
Customer Communications
We collect information you provide when contacting us, requesting support, submitting a return request, reviewing a product, or otherwise communicating with Dovelka.
How We Collect Personal Information
We may collect personal information:
- Directly from you
- Automatically through cookies and similar technologies
- Through Shopify and our payment providers
- From shipping carriers and fulfillment partners
- From advertising and analytics partners, including Meta and Google
- From other service providers supporting our business
How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Collect and confirm payments
- Provide shipping and tracking information
- Handle returns, refunds, and customer support
- Maintain and improve our website
- Understand how visitors use our website
- Personalize content and advertising
- Measure marketing and advertising performance
- Send promotional emails when permitted
- Prevent fraud, abuse, and security incidents
- Comply with legal and regulatory obligations
- Enforce our policies and protect our legal rights
Email Marketing
If you subscribe to Dovelka marketing emails, we may send you product updates, promotions, and other marketing communications.
You can unsubscribe at any time by clicking the unsubscribe link in a marketing email or contacting support@dovelka.com.
Unsubscribing from marketing emails will not prevent us from sending transactional communications concerning orders, payments, shipping, returns, account security, or customer service.
Dovelka does not currently send SMS marketing messages.
Cookies and Similar Technologies
Dovelka, Shopify, Meta, Google, and other service providers may use cookies, pixels, tags, software development kits, and similar technologies to:
- Keep the website functioning
- Remember preferences and cart contents
- Analyze website traffic and performance
- Prevent fraud and improve security
- Measure advertising effectiveness
- Understand customer behavior
- Deliver or measure personalized advertising
Some cookies are necessary for the website to operate. Other cookies may be optional and subject to consent requirements depending on your location.
You can manage cookies through your browser settings and, where available, through the privacy or cookie controls displayed on our website. Blocking certain cookies may affect website functionality.
Analytics and Advertising
We use or may use Google Analytics, Google Ads, Meta Pixel, and related technologies to understand website activity, measure advertising performance, and show advertisements that may be more relevant to visitors.
These providers may collect device, browser, usage, and transaction-related information and may combine it with information collected through other websites or services, subject to their own privacy policies.
Depending on applicable law, certain personalized advertising activities may be considered “sharing,” “selling,” or processing personal information for targeted advertising, even when no money is exchanged.
Where required, you may opt out through our website privacy controls, by enabling a legally recognized browser-based opt-out signal such as Global Privacy Control, or by contacting us.
How We Disclose Personal Information
We may disclose personal information to:
- Shopify, which hosts and operates our online store
- Payment processors and financial institutions
- Fulfillment providers, warehouses, and shipping carriers
- Customer support and email service providers
- Website hosting, security, fraud prevention, and technical providers
- Analytics and advertising partners, including Google and Meta
- Professional advisers such as accountants, insurers, and legal advisers
- Government authorities or other parties when required by law
- A buyer, successor, or other relevant party in connection with a merger, acquisition, financing, restructuring, or sale of business assets
We do not sell personal information for money. However, some advertising and analytics activities may be treated as a sale or sharing under certain privacy laws.
International Processing
Dovelka serves customers in multiple countries. Personal information may therefore be transferred to, stored in, or processed in countries other than the country where you live.
Those countries may have different privacy laws. Where required, we and our service providers use appropriate contractual, organizational, or legal safeguards for international transfers.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy
- Maintain business and transaction records
- Process orders, returns, refunds, and disputes
- Prevent fraud and protect our services
- Meet tax, accounting, regulatory, and legal obligations
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmitting or storing information is completely secure. We cannot guarantee absolute security and encourage customers to use strong passwords and protect their account credentials.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request a portable copy of certain information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of targeted advertising
- Opt out of certain sales or sharing of personal information
- Appeal a decision concerning a privacy request
- Lodge a complaint with a relevant privacy or data protection authority
These rights may be subject to legal exceptions.
To submit a privacy request, email support@dovelka.com. Please include enough information for us to identify your request. We may ask for additional information to verify your identity and protect your account.
You may also use an authorized agent where permitted by law. We may require evidence that the agent is authorized to act on your behalf.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
European Economic Area and United Kingdom
If you are located in the European Economic Area or United Kingdom, Dovelka may process your personal information under one or more of the following legal bases:
- Performance of a contract, including processing and delivering your order
- Compliance with legal obligations
- Our legitimate interests, provided those interests do not override your rights
- Your consent, where required
You may withdraw consent at any time, but doing so will not affect processing that occurred before withdrawal.
You may also submit a complaint to the data protection authority responsible for your country or region.
United States Privacy Disclosures
Residents of certain U.S. states may have additional rights concerning access, correction, deletion, portability, targeted advertising, and certain sales or sharing of personal information.
Dovelka may collect the following general categories of personal information:
- Identifiers
- Customer and transaction records
- Commercial information
- Internet or electronic activity
- Approximate geolocation information
- Inferences derived from shopping or browsing activity
- Communications submitted to customer support
We collect and use these categories for the purposes described in this policy. We retain each category only for as long as reasonably necessary for those purposes and applicable legal requirements.
To exercise an applicable state privacy right, contact support@dovelka.com.
Canadian Customers
Canadian customers may request access to or correction of their personal information and may withdraw consent where legally permitted.
Withdrawal of consent may limit our ability to provide services when the information is necessary to process or fulfill an order.
Children’s Privacy
Dovelka’s website and services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact support@dovelka.com so we can review and, where appropriate, delete the information.
Third-Party Websites
Our website may contain links to websites or services operated by third parties. Dovelka is not responsible for the privacy, security, or content practices of third-party websites.
We recommend reviewing the applicable third party’s privacy policy before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.
When we update it, we will revise the “Last updated” date at the top. Where required by law, we will provide additional notice of material changes.
Contact Us
For questions about this Privacy Policy or to exercise a privacy right, contact:
Dovelka
Email: support@dovelka.com
Address: 8 The Green, Ste B, Dover, Delaware 19901, United States