Shipping policy
Thank you for shopping with Dovelka. This Shipping Policy explains where we ship, how long orders typically take to process and arrive, and what to do if you experience a delivery issue.
Where Do You Ship?
Dovelka currently ships to the United States, Canada, the United Kingdom, Australia, New Zealand, and other eligible international destinations.
The countries and regions currently available for delivery will appear at checkout. We may add or remove shipping destinations based on carrier availability, local delivery restrictions, and operational requirements.
If your country or address is not available at checkout, please contact us at support@dovelka.com before placing your order.
Order Processing
Orders are typically processed and dispatched within 24 to 48 hours after they are placed.
Orders submitted on weekends or public holidays may begin processing on the next business day. Processing may occasionally take longer during product launches, promotional periods, holidays, or periods of unusually high order volume.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.
Estimated Delivery Time
After an order has been dispatched, delivery generally takes approximately 7 to 10 business days.
Delivery estimates begin from the date of shipment, not the date the order was placed. Business days generally exclude weekends and public holidays.
Delivery times are estimates and are not guaranteed. Delays may occur because of customs processing, carrier disruptions, severe weather, peak shipping periods, incorrect address information, or other circumstances outside Dovelka’s reasonable control.
Shipping Charges
Available shipping methods and applicable charges will be displayed at checkout before payment is completed.
Shipping charges may vary depending on the destination, order value, package size, selected delivery method, and any active shipping promotion.
Customers will always have an opportunity to review the applicable shipping cost before placing an order.
International Orders, Duties and Taxes
International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility. Dovelka does not control these charges and cannot predict their amount.
We recommend checking with your local customs authority before ordering if you are unsure whether additional charges may apply.
Tracking Your Order
When tracking is available, the tracking number will be included in your shipping confirmation email.
Please allow up to 48 hours for tracking information to begin updating after receiving the shipping confirmation. If the tracking information has not updated after that time, contact us at support@dovelka.com with your order number.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact support@dovelka.com as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been shipped.
Dovelka is not responsible for delays, failed deliveries, or additional delivery costs resulting from incorrect or incomplete information provided at checkout.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check around the delivery location, including entrances, mailrooms, reception areas, and other secure locations.
- Ask household members, neighbors, building staff, or anyone who may have accepted the package.
- Allow up to two business days, as some carriers may mark a package as delivered shortly before completing delivery.
- Contact the carrier directly and request an investigation using your tracking number.
- Email support@dovelka.com with your order number, tracking information, and any response provided by the carrier.
Dovelka will communicate with the customer and assist with the investigation where reasonably possible. The final resolution will be based on the carrier’s official investigation and confirmed delivery information.
Lost or Delayed Shipments
If your tracking has stopped updating or your order has not arrived within the estimated delivery window, contact us at support@dovelka.com.
We may ask you to allow additional time or contact the carrier while an investigation is conducted. Eligibility for a replacement or other resolution will be determined after reviewing the tracking history and the carrier’s findings.
Separate Shipments
In some cases, products from the same order may be shipped separately. If this happens, you may receive more than one package or tracking number. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee that changes or cancellations will be possible once processing has begun. After an order has shipped, it can no longer be canceled and may instead be subject to our Return and Refund Policy.
Contact Us
For questions concerning shipping, tracking, or delivery, contact:
Dovelka Customer Support
Email: support@dovelka.com