Refund policy
We want you to feel confident shopping with Dovelka. If you are not satisfied with your purchase, please review the eligibility requirements and instructions below.
30-Day Return Policy
We accept eligible returns requested within 30 days of the date the order was delivered, based on the carrier’s tracking information.
To qualify for a return, the product must be:
- Unused and unworn
- Unwashed
- In its original condition
- Accompanied by all original tags
- Returned in its original packaging
- Accompanied by a receipt or other proof of purchase
An opened package may still qualify for return, provided the product itself has not been used, worn, washed, damaged, or altered and otherwise meets all return requirements.
Products that do not meet these conditions may be refused and returned to the customer without a refund.
How to Start a Return
All returns require prior approval from Dovelka.
To request a return:
- Email support@dovelka.com within 30 days of delivery.
- Include your order number and the reason for the return.
- Wait for our team to review your request and provide return instructions.
- Ship the approved product to the return address provided by our customer support team.
Please do not send products back without receiving return authorization and instructions. Unauthorized returns may not be accepted or refunded.
Return Shipping Costs
If you are returning a product because you changed your mind, selected the wrong size or color, or no longer want the product, you are responsible for the return shipping cost.
Dovelka does not provide prepaid return labels for these returns.
We recommend using a trackable shipping service and retaining your shipping receipt. Dovelka is not responsible for returned packages that are lost or damaged before reaching the designated return facility.
Original shipping charges are non-refundable unless the return results from a damaged, defective, or incorrect product sent by Dovelka.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect product, contact us within 7 days of delivery at support@dovelka.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping label, when relevant
After reviewing the information, Dovelka may offer a replacement or refund, depending on the circumstances and product availability.
If we request that the affected product be returned, Dovelka will provide return instructions and cover the approved return shipping cost.
Non-Returnable Items
We cannot accept returns for:
- Products that have been used, worn, washed, damaged, stained, altered, or modified
- Products without their original tags or packaging
- Products returned more than 30 days after delivery
- Products marked Final Sale
- Gift cards
- Products purchased through an unauthorized third-party seller
- Items returned without prior authorization
Please contact us before purchasing if you have questions about whether a product is eligible for return.
Exchanges
Dovelka does not offer direct exchanges.
If you would like a different product, size, or color, please return the eligible original item for a refund and place a new order through our website.
Placing a new order does not guarantee that the original return will be approved. The returned product must still satisfy all eligibility requirements in this policy.
Refund Review and Processing
Once the return is delivered to our designated return facility, we will inspect it and notify you whether the refund has been approved or declined.
If approved, Dovelka will process the refund to the original payment method within 5 business days.
After we issue the refund, your bank or payment provider may require an additional 5–10 business days to post the funds to your account. These processing times are controlled by the financial institution and may vary.
Partial or Declined Refunds
Dovelka reserves the right to decline a refund or issue a partial refund when a returned product:
- Shows signs of use, wear, washing, damage, staining, odors, or alteration
- Is missing tags, packaging, accessories, or included items
- Is returned in a condition different from the condition in which it was received
- Does not otherwise meet the requirements of this policy
We will contact you if an issue is identified during inspection.
Late or Missing Refunds
If you have not received an approved refund:
- Check your original payment account again.
- Contact your bank or card issuer, as posting may take additional time.
- If more than 10 business days have passed since Dovelka confirmed that the refund was issued, email support@dovelka.com with your order number.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing. Orders that have already shipped cannot be canceled and must follow the return process described in this policy.
Contact Us
For return and refund questions, contact:
Dovelka Customer Support
Email: support@dovelka.com